For care coordinators and medical-records staff
Request outside medical records with a clear delivery trail.
Prepare a records request for the right department, review the authorization information and keep the fax delivery receipt with your follow-up work.
Help your care coordination team request records from hospitals, clinics and other facilities with a reviewable request and delivery receipt.
Start a records request →Review before sending · Exact cost before confirmation · Delivery status for follow-up
How it works
- Identify the patient, requested records, requesting party and receiving records department.
- Provide the required authorization information and verify the destination fax number.
- Review the generated letter and exact fax delivery plus form service fee, then confirm sending and track delivery.
What your team should expect
PDF previews do not spend credits or send a fax. Review the exact charge before confirming a send or paid submission.
FaxSeal sends the request. The records holder determines the applicable authorization requirements and returns records through its own process. Delivery is not confirmation that records were released.
Uses your shared office credits: fax delivery pricing + form service fee. Review the exact total before confirming. No monthly tool subscription.
Personal-use options are for patients and authorized representatives acting for their care. Staff submitting on behalf of a practice must use the provider workflow and meet its office requirements. Send Referral has a direct signed-in path without separate office activation.
Before using protected health information, review the applicable agreement requirements and document retention policy.
Questions from provider teams
Can providers request records from another facility?
Yes. The records request workflow supports provider use, subject to office access requirements and the authority needed for the specific request. Patients and authorized representatives also have personal-use paths.
Does FaxSeal automatically retrieve the requested medical records?
No. FaxSeal prepares and transmits the request and tracks fax delivery. Your team coordinates the response with the records holder.