For Family Caregivers
Medical records requests, specialist referrals, care transition documents, and insurance appeals. No fax machine, no account required. A certified receipt is emailed every time.
Medical records requests
Request records from a previous provider to share with a new specialist, hospitalist, or care facility. Generates the HIPAA authorization letter — you fill in the details, we fax it.
Specialist referrals
If your family member's referring provider sent a referral that the specialist claims wasn't received, you can resend it. Or coordinate with their PCP to send a new one directly.
Care transition documents
Moving from hospital to rehab, or rehab to home care? The receiving facility needs the discharge summary, medication list, and care plan. Fax them directly from the hospital paperwork.
Insurance appeals & prior auth
When a procedure or medication is denied, the appeal goes to the insurer by fax. The certified receipt proves the exact date they received the request — useful if deadlines are disputed.
Pharmacy & prescription records
Request a full medication history from a pharmacy when transitioning to a new provider or facility. Most pharmacies have a fax line for this purpose.
VA facility documents
If your family member is a veteran, their community care providers need to fax visit notes back to their VA care team. Use the VA facility directory to find the right department.
Upload or scan the document
Upload a PDF or use the built-in phone camera scanner to photograph hospital paperwork, discharge summaries, or records. No app needed.
Enter the recipient fax number
For records requests and referrals, we help you generate the letter — just fill in the details. For care transition documents, use the fax number on the facility's admission paperwork.
Send and get a receipt
The fax is delivered within minutes. A certified delivery receipt is emailed to you — timestamp and all — so you have proof of when the facility or insurer received it.
Discharges from hospital to rehab, skilled nursing, or home care involve multiple document handoffs — discharge summaries, medication reconciliation lists, care plans, and insurance authorizations. The receiving facility typically needs these by fax before or on the day of admission.
You can photograph paper hospital documents with your phone and fax them directly. For the discharge summary, ask the hospital's discharge planning team for the receiving facility's fax number before you leave — getting it later is harder.
Read: What to fax when coordinating care for a family member →Do I have the legal right to request my parent's medical records?
Under HIPAA, patients have the right to their own records. An authorized representative — including a parent, adult child holding a healthcare proxy, or anyone with power of attorney for healthcare — may request records on the patient's behalf. The authorization letter must clearly state your relationship and authority. A simple signed statement from the patient authorizing you to act on their behalf is often sufficient; if they cannot sign due to incapacity, the healthcare proxy or POA document takes precedence.
The hospital gave me discharge paperwork — can I fax that directly to the rehab facility?
Yes. Upload the PDF or scan the paper document using your phone camera, enter the rehab facility's admissions fax number (usually on the admissions packet they gave you), and send. The certified receipt confirms when they received it, which matters for insurance and continuity of care.
How do I find the fax number for a hospital department, specialist, or insurance company?
For specialists, use the NPI lookup in the referral form — it searches the CMS NPI Registry by practice name. For hospitals, the fax number for the relevant department (medical records, discharge planning, admissions) is usually on the facility's website or on the paperwork they gave you. For insurance companies, it's typically on the back of the insurance card or in the denial letter itself.
Do I need a fax machine?
No. FaxSeal works from any browser on any device — phone, tablet, or computer. For paper documents you already have (hospital discharge papers, signed authorization forms), you can photograph them using the built-in scanner. No app installation required.
Is faxing medical documents HIPAA-compliant?
Fax is a HIPAA-permitted disclosure method — the same infrastructure hospitals, insurers, and specialists use daily. Documents are deleted within 24 hours of sending. For sensitive documents, verify the recipient fax number before sending — a misdirected fax is a HIPAA concern regardless of the transmission method.
The specialist says they never received the referral. What do I do?
Pull the fax delivery receipt from your dashboard or the confirmation email. It includes the delivery timestamp and the recipient fax number. Share that with the specialist's office — it establishes the fax reached their line. If the receipt shows delivery failed, you can resend directly from the dashboard. If it shows successful delivery but the office can't find it, the issue is on their end and escalating to their office manager usually resolves it quickly.
What happens if the fax fails to deliver?
You are never charged for an undelivered fax. The authorization is released immediately. This happens occasionally when a fax line is busy, out of service, or the number has changed. Retry with a confirmed current fax number — provider fax numbers change more often than most people realize.