Pay per submission with credits or a one-time card payment. Cost depends on patient or provider use and delivery method. No monthly subscription is required.
Medical office pricing per submission
Fax: 5 credits, or $4.99 by card when credits are insufficient.
Portal, phone or mail: 3 credits, or $2.99 by card when credits are insufficient.
Office approval is separate from payment. Personal and shared office credit balances are separate.
Prior authorization to Kaiser Permanente
Kaiser Permanente operates as a closed-network HMO in which care is designed to be delivered by Kaiser-employed providers at Kaiser facilities. Prior authorization requests from non-Kaiser providers require documentation showing that equivalent in-network care is genuinely unavailable — without it, the request will be denied on network grounds. The referral process must be initiated by the member's Kaiser primary care provider; out-of-network specialists cannot submit PA requests independently.
Kaiser Permanente
- PA Fax
- Enter manually
- PA Phone
- +18005564610
- Standard turnaround
- 3 business days
- Urgent turnaround
- 72 hours
Kaiser is typically network-only. PA requests from non-Kaiser providers should go through the member services line.
Kaiser Permanente provider portal →What you'll need
- ☐Verify patient is eligible for out-of-network care (Kaiser is primarily in-network)
- ☐Confirm referring Kaiser provider has initiated the referral
- ☐Patient member ID
- ☐ICD-10 diagnosis code(s)
- ☐CPT procedure code(s)
- ☐Clinical notes from referring Kaiser provider
- ☐Documentation of why in-network care is unavailable (if out-of-network)
▶▼Common denial reasons
- ⚠Service available in-network — Kaiser strongly prefers in-network referrals
- ⚠Missing referral authorization from Kaiser primary care provider
- ⚠Out-of-network request without documentation of in-network unavailability
- ⚠Non-covered service under Kaiser plan
Verified 2026-05-20. Check payer site for current rules →
From $2.99 per submission
Sign up free — pay by card or credits.
⚠️ BAA required for PHI
Self-service FaxSeal is not authorized for PHI. Do not use this provider workflow for HIPAA-regulated PHI unless your organization has a countersigned Enterprise BAA and written implementation approval.
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