Question 1

Do I need an account to send a fax?

Accepted Answer

No. FaxSeal requires zero signup. Upload your PDF, enter the recipient fax number, pay, and your fax is sent. Nothing else.

Question 2

What file types can I fax?

Accepted Answer

PDF files only, up to 20MB. If your document is a Word file or image, convert it to PDF first — most browsers have a built-in "Print to PDF" option.

Question 3

How many pages can I send?

Accepted Answer

Quick Send ($1.29) — up to 5 pages. Standard ($1.99) — up to 15 pages. Pro ($3.49) — up to 30 pages. The right plan is selected automatically based on your document's page count.

Question 4

What countries can I fax to?

Accepted Answer

US, Canada, and international fax numbers are all supported. US/CA numbers can be entered as (555) 123-4567. International numbers must use E.164 format with the country code (e.g. +44 20 7946 0958 for UK). International destinations are billed at 2–3× the standard rate depending on the destination country.

Question 5

Will I get a delivery confirmation?

Accepted Answer

Yes. Enter your email at checkout and we'll send a receipt once your fax is confirmed delivered. No account is created.

Question 6

How do I receive a single fax?

Accepted Answer

The 24-Hour Fax Number plan ($2.99) gives you a temporary US fax number valid for 24 hours. Share the number with whoever needs to fax you. When the fax arrives, we email you a PDF download link instantly. Your card is only charged if a fax actually arrives.

Question 7

What is a dedicated fax number?

Accepted Answer

A dedicated fax number is a permanent US number that belongs to your account as long as you subscribe. Every fax sent to it lands in your inbox as a PDF, with text automatically extracted so you can search it. Four plans are available: Receive-Only ($2.99/month, inbound only), Personal ($4.99/month, send + receive), Business ($14.99/month, high-volume), and Enterprise ($49.99/month).

Question 8

What is the difference between fax number plans?

Accepted Answer

All plans give you a permanent dedicated fax number with a searchable inbox and OCR. Receive-Only ($2.99/month) is inbound-only — no sending. Personal ($4.99/month) adds outbound sending and caller ID. Business ($14.99/month) is built for high-volume offices — 1,000 pages/month included, $0.01/page overage. Enterprise ($49.99/month) covers 5,000 pages/month.

Question 9

Can I search inside received faxes?

Accepted Answer

Yes. FaxSeal automatically reads the text from every fax you receive using AI text recognition. You can then search your entire inbox by keyword — patient name, case number, invoice ID, or any word that appears inside the document. Results show the matching passage highlighted in context.

Question 10

How long does text extraction take?

Accepted Answer

Typically 15–30 seconds after the fax arrives. The extracted text appears automatically in your inbox — no action needed. While extraction is running you will see "processing…" on the fax card.

Question 11

Can I forward a received fax by email?

Accepted Answer

Yes, two ways. Manual: each fax in your inbox has a Forward button — enter any email address and we send the PDF plus the full extracted text. Automatic: use the Auto-Forward setting on the fax number page to have every inbound fax emailed to up to 5 addresses instantly (limit depends on your plan), without logging in.

Question 12

Can I download the extracted text as a file?

Accepted Answer

Yes. Faxes with completed text extraction show a TXT button alongside the View PDF button. Clicking it downloads a plain-text file of the extracted content, including the sender number, page count, and date at the top.

Question 13

Can I delete received faxes?

Accepted Answer

Yes. Each fax card has a delete button (×). You will be asked to confirm before it is removed. You can also clear your entire inbox at once using the "Clear all" option at the top of the inbox. Deleted faxes and their stored PDFs are permanently removed.

Question 14

What happens if I receive a lot of faxes on the Personal plan?

Accepted Answer

The Personal plan includes up to 200 inbound pages per calendar month. Faxes that arrive after the limit is reached are stored in your inbox as blocked stubs — you can see who sent them and how many pages — but the PDF is not delivered until you upgrade. You will also receive an email notification for each blocked fax. The Business plan includes 1,000 pages/month — additional pages are billed at $0.01/page. Enterprise includes 5,000 pages/month with the same $0.01/page overage.

Question 15

Can incoming faxes be automatically emailed to me?

Accepted Answer

Yes — this is called Auto-Forward. On any dedicated number plan you can add email addresses under Settings on the fax number page. Every inbound fax is automatically emailed to those addresses as a PDF attachment the moment it arrives — no inbox login needed. Receive-Only plans support 1 address, Personal supports 2, and Business/Enterprise support up to 3. This is ideal for offices that want faxes to land directly in an email inbox without anyone needing to log in.

Question 16

Is editing and signing a PDF free?

Accepted Answer

Your first sign each day is free — no account or credit card needed. A sign is counted when you tap "Done" in the editor and the signature is applied, not when you download. If you need to sign more PDFs the same day, additional signs are $0.99 each. Re-editing a document you already signed today is free. Downloads never have watermarks.

Question 17

What can I do in the PDF editor?

Accepted Answer

The editor supports: draw or type a signature, add text annotations, add dates, remove pages, rotate pages, and merge multiple PDFs. All tools are free with no account required. You can also fax the edited document directly from the editor.

Question 18

Can I sign on mobile?

Accepted Answer

Yes. The signature pad and editor are touch-optimized. Draw your signature with your finger, drag annotations into position, and tap the edit or delete buttons.

Question 19

Can I type my signature instead of drawing it?

Accepted Answer

Yes. On the signature pad, switch to the "Type" tab to type your name and pick a handwriting-style font.

Question 20

Can I edit text or date annotations after placing them?

Accepted Answer

Yes. Tap the blue pencil button (✎) on any text or date annotation to edit it inline. On desktop, double-clicking also works.

Question 21

Can I merge multiple PDFs?

Accepted Answer

Yes. In the editor you can add multiple PDF files and reorder, rotate, or remove individual pages before downloading or faxing the combined document.

Question 22

What is "Send as Email"?

Accepted Answer

Send as Email lets you upload a PDF and deliver it as a professional email attachment directly to any recipient's inbox — no fax machine needed. It uses the same credit as a standard fax (1 credit per send) and includes your optional note in the email body.

Question 23

How is Send as Email different from a regular fax?

Accepted Answer

A fax is transmitted over the phone network to a fax machine or fax number. Send as Email delivers your PDF as an attachment directly to an email address — faster, no fax machine required on either end. Both cost 1 credit.

Question 24

What is the file size limit for Send as Email?

Accepted Answer

PDFs up to 10MB can be sent as email. This is lower than the 20MB fax limit because most email providers (Gmail, Outlook) reject attachments over 10MB on the receiving side.

Question 25

Does the recipient need a FaxSeal account?

Accepted Answer

No. The recipient gets a standard email with your PDF attached. They do not need FaxSeal or any special software.

Question 26

Will I get a confirmation when my document is delivered?

Accepted Answer

Yes. You receive an email confirmation once the document is sent. If delivery fails for any reason, your credit is automatically restored.

Question 27

Do I need credits to use Send as Email?

Accepted Answer

Yes — Send as Email costs 1 credit per send and requires a signed-in account. Credits never expire and can be purchased from the Credits page.

Question 28

What is Fax by Email?

Accepted Answer

Fax by Email lets you send a fax from any email app — Gmail, Apple Mail, Outlook, anything. Compose an email, attach a PDF, and address it to the recipient's fax number followed by @faxseal.com (e.g. 12025551234@faxseal.com). FaxSeal faxes the PDF automatically.

Question 29

Who can use Fax by Email?

Accepted Answer

You must have a FaxSeal account and the email you send from must match your account email exactly. If you sign in with grichardomi@gmail.com, you must send from that same address. FaxSeal looks up your account by sender email to verify credits.

Question 30

What format should the To address be?

Accepted Answer

Use the full fax number (with country code) followed by @faxseal.com. Examples: 12025551234@faxseal.com or +12025551234@faxseal.com. The number must be a valid fax number reachable via the phone network.

Question 31

Does my email subject and message get included?

Accepted Answer

Yes. If you include a subject or message body, FaxSeal automatically prepends a cover page to your fax with the date, recipient number, your email address, subject, and message — just like a traditional fax cover sheet.

Question 32

What happens if something goes wrong?

Accepted Answer

FaxSeal replies to your email in every error case: unrecognised sender (no account), no PDF attached, PDF too large, insufficient credits, or storage failure. Your credits are never charged unless the fax is successfully queued.

Question 33

I sent an email but got "no account found" — why?

Accepted Answer

The email address you sent from is not registered as a FaxSeal account. Sign up at faxseal.com using that same email address, add credits, and try again. FaxSeal identifies you by your sender email — it must match your account exactly.

Question 34

I got "no PDF attachment found" — why?

Accepted Answer

FaxSeal only processes PDF files attached to the email. Forwarded emails, inline images, Word documents, and emails with no attachment are not supported. Attach a PDF file directly and resend.

Question 35

What is a certified delivery receipt?

Accepted Answer

Every fax delivered through FaxSeal generates a certified delivery receipt — a tamper-evident PDF that records the job ID, delivery timestamp, sender and recipient numbers, page count, and a SHA-256 hash of the exact document transmitted. It is included as a download link in your delivery confirmation email. Free on every fax.

Question 36

What is a SHA-256 hash and why does it matter?

Accepted Answer

A SHA-256 hash is a 64-character fingerprint of the document. If even one character in the document changes, the hash changes completely. By comparing the hash on the receipt to the hash of your file, you can prove the exact bytes you sent were the ones that were transmitted — no alterations possible.

Question 37

How do I verify my receipt?

Accepted Answer

Open the verification page linked in your delivery email (faxseal.com/verify/[jobId]). Then hash your copy of the PDF using: macOS/Linux: shasum -a 256 yourfile.pdf — Windows: certutil -hashfile yourfile.pdf SHA256. Compare the output to the hash shown on the page. A match proves the document was not altered.

Question 38

Can I use this as legal proof of transmission?

Accepted Answer

The certified receipt provides strong evidence of fax transmission — a delivery timestamp, sender/receiver numbers, and a cryptographic hash of the transmitted document. Courts and healthcare regulators routinely accept fax transmission records as evidence. For the highest level of legal certainty, consult your attorney about whether a third-party timestamping authority (RFC 3161) is required for your jurisdiction.

Question 39

Where can I find my receipt after delivery?

Accepted Answer

The receipt download link is included in the delivery confirmation email FaxSeal sends when your fax is delivered. You can also go directly to faxseal.com/verify/[jobId] where [jobId] is the job ID shown in your email.

Question 40

Is there a charge for the certified receipt?

Accepted Answer

No. Certified delivery receipts are generated automatically on every successfully delivered fax at no extra charge.

Question 41

Where can I see all pricing in one place?

Accepted Answer

Visit faxseal.com/pricing for a full breakdown — send tiers, credit packs, 24-hour temp numbers, and dedicated number plans (Receive-Only, Personal, Business, Enterprise) all in one page.

Question 42

What are fax credits?

Accepted Answer

Credits are a pre-paid alternative to per-fax card payments. Credit cost depends on page count: 1–5 pages = 1 credit, 6–15 pages = 2 credits, 16–30 pages = 3 credits (US/Canada). International destinations multiply that: ×2 for Europe, AU, JP and major markets; ×3 for the rest of world. One credit also delivers a PDF as an email attachment (Send as Email). Credits never expire.

Question 43

How do I buy credits?

Accepted Answer

Sign in, then visit the Credits page. Packs start at $12.99 for 10 credits ($1.30 each). The Pro Pack pack ($24.99 for 30 credits) is most popular.

Question 44

Do credits expire?

Accepted Answer

No. Credits never expire and carry over indefinitely.

Question 45

Can I schedule a fax to send at a specific time?

Accepted Answer

Yes — credit users can schedule a fax up to 30 days in the future. On the send page, use the "Schedule for later" picker above the Send button to choose your date and time. The fax is queued immediately and sent automatically at the scheduled time. Scheduling is available on the credits path only; pay-per-fax sends are immediate.

Question 46

What is Broadcast Fax?

Accepted Answer

Broadcast Fax lets you send one PDF to multiple recipients at the same time — up to 500 recipients per broadcast. Go to Dashboard → Broadcast, upload your PDF, then paste fax numbers (one per line) or import a CSV. Credits are deducted upfront based on page count and destination per recipient — see "How are credits calculated for a broadcast?" below. All recipients share the same document; each gets their own certified delivery receipt and track link.

Question 47

How are credits calculated for a broadcast?

Accepted Answer

Broadcast cost = per-recipient credit cost × number of recipients. Per-recipient cost (US/Canada): 1–5 pages = 1 credit; 6–15 pages = 2 credits; 16–30 pages = 3 credits per recipient. International recipients cost 2–3× more. Example: a 3-page fax to 50 US recipients = 50 credits total. The exact total is shown before you confirm and deducted atomically on submit — if your balance is insufficient, the broadcast is rejected and no credits are taken.

Question 48

Can I import a list of fax numbers for a broadcast?

Accepted Answer

Yes. On the Broadcast page, click "Import CSV" and upload any plain-text file with one fax number per line (commas and semicolons also work as delimiters). Numbers are added to the recipient textarea where you can review and edit them before sending. US, international, and E.164 formats are all accepted.

Question 49

Can I use credits to sign and fax a PDF?

Accepted Answer

Credits apply to the standard fax flow (/send). The sign-then-fax flow currently uses per-fax card pricing. Signing itself is always free.

Question 50

Is payment secure?

Accepted Answer

Yes. All payments are processed by Stripe. FaxSeal never stores your card details.

Question 51

Do I have to create an account?

Accepted Answer

No. Faxing, editing, and signing work without any account. Signing in (via Google or email) lets you save documents, use credits, manage contacts, get a dedicated fax number, and create or join a team workspace.

Question 52

Is my document stored permanently?

Accepted Answer

No. Files are stored only long enough to transmit your fax, then deleted automatically. Signed-in users can optionally save documents to their account; those are kept until you delete them.

Question 53

Does FaxSeal sell my data?

Accepted Answer

Never. Your documents and fax numbers are used only to deliver your fax. See our Privacy Policy for full details.

Question 54

What is a team workspace?

Accepted Answer

A team workspace lets multiple people share a fax inbox, contacts, documents, and a credit pool under one account. Create a team from your dashboard, invite colleagues by email, and everyone works from the same shared space.

Question 55

How do I create a team?

Accepted Answer

Sign in, go to your dashboard, and click "Create Team" (or visit /dashboard/org/new). Give your team a name — you become the owner automatically. Then invite teammates by email from the team management page.

Question 56

How do I invite a teammate?

Accepted Answer

From the team page, enter their email address and choose a role (Member or Admin). They receive an email with an invite link valid for 48 hours. If they don't have a FaxSeal account, they'll create one when accepting.

Question 57

What is the difference between Owner, Admin, and Member?

Accepted Answer

Owner can do everything including delete the team and manage all members. Admin can invite and remove Members but cannot manage other Admins or the Owner, and can manage the team's anonymous inbox handle and fax number. Member can use all shared resources (inbox, contacts, documents, credits) but cannot manage team membership, the fax number, or the inbox handle.

Question 58

How do shared credits work?

Accepted Answer

Credits purchased while in team context are added to the team pool, not your personal wallet. Any team member can spend from the pool when they send a fax in team context. The credit log shows who spent what.

Question 59

Can I switch between personal and team context?

Accepted Answer

Yes. Use the workspace switcher in the top-left of your dashboard to toggle between "Personal" and any teams you belong to. Your personal documents and credits are always separate from team resources.

Question 60

Can I belong to multiple teams?

Accepted Answer

Yes. You can be a member of multiple teams and switch between them freely. Each team has its own inbox, contacts, documents, and credit pool.

Question 61

How do I leave a team?

Accepted Answer

Go to the team page and click "Leave" next to your name. If you are the sole owner, you must transfer ownership to another member first before leaving.

Question 62

What is the FaxSeal Partner API?

Accepted Answer

The Partner API lets software companies embed fax capability directly into their products. You provision dedicated US fax numbers per user via API, receive webhooks when faxes arrive (with OCR text and AI-extracted structured data), and send outbound faxes from your users' numbers. Your end-users never see FaxSeal — it is invisible infrastructure inside your platform.

Question 63

How do I get a partner API key?

Accepted Answer

Go to faxseal.com/partners/apply. Enter your company name and billing email, verify your address, and your API key (sk_partner_...) is issued instantly. Read the full API reference at faxseal.com/docs/partner before integrating.

Question 64

What is the partner portal and how do I access it?

Accepted Answer

The partner portal is a dedicated dashboard at faxseal.com/partner that gives your team visibility into your partner account — active numbers, credit balance, usage stats, billing status, API key, and webhook settings. Access is granted by your FaxSeal account manager. Once assigned, a "Partner Portal" button appears in your standard FaxSeal dashboard. You must have an existing FaxSeal account to be added as a member.

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